Privacy Policy

Privacy Policy

Introduction

Welcome to https://castle-rock-bilingual-therapy.denvermentalhealthcare.com (hereafter referred to as “Castle Rock Bilingual Therapy,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, handling, and disclosure of personal data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connectict Consumer Data Protection Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Please note that this policy does not cover third-party websites, applications, products, or services linked to or from our site, as they have their own privacy policies governing data collection and use. We encourage you to review these policies before providing any personal information on such platforms.

Processing Activities

This Privacy Policy outlines our practices when:

  1. You access or utilize our applications and services as an authorized user.
  2. You visit our websites linked to this privacy policy statement.
  3. You communicate with us via email, calls, texts (SMS), newsletters, or any other channel.

Personal Data Collection

We collect various categories of personal data, including:

  1. Account Information: Details required to create and manage your user account, such as usernames, passwords, and contact preferences.
  2. Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions.
  3. Financial Information: Data related to your financial status or banking information (if voluntarily provided).
  4. Purchase Information: Records of products or services purchased from us, including order history and transaction details.
  5. Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device ID, and location data.
  6. Location Data: Geographic coordinates and other location-based information provided when you use our location-enabled services.
  7. Feedback and Reviews: Opinions, comments, ratings, and suggestions shared by users regarding our products or services.
  8. Social Media Information: Personal details obtained from social media platforms when users choose to connect their accounts with ours.
  9. Product Information: Data about the products you interact with on our site, including views, clicks, and purchases.

We collect this information through direct user input forms, interactions with our applications, automated tracking technologies (like cookies), and third-party data providers who assist in enhancing our services.

Cookies

We utilize cookies and similar tracking technologies to enhance your experience on our website and for analytical purposes. Cookies can be categorized as:

  1. Strictly Necessary: These ensure basic functions of our site, such as enabling secure log-ins and maintaining user sessions.
  2. Preference: Cookies that remember settings or preferences you’ve chosen to personalize your experience.
  3. Analytics: Used by our analytics providers to collect information about your use of our website, including pages visited, time spent, and referral sources.

Users can manage non-essential cookies through our Cookie Manager, allowing them to restrict or delete specific types of cookies.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for, including legal requirements and record-keeping. Once the purpose is fulfilled, we securely delete or anonymize the data.

Security Measures

Castle Rock Bilingual Therapy implements robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • Encryption of sensitive data in transit and at rest.
  • Secure third-party processing partners who adhere to strict privacy and security standards.
  • Regular security audits and updates to ensure compliance with best practices.

Children’s Privacy

We do not intentionally collect personal information from children under the age of 18. If you are a parent or guardian concerned about our data collection practices, please contact us using the details provided below.

Your Rights

Depending on your jurisdiction and local data protection laws, you may have certain rights regarding your personal data, including:

  • Access to and rectification of your data
  • Erasure (right to be forgotten)
  • Restriction or objection to processing
  • Data portability
  • The right not to be subject to automated decision-making, including profiling

To exercise these rights or if you have any data-related queries, please reach out to our privacy team using the contact details provided.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Information

For any questions, requests, or complaints regarding this Privacy Policy or your personal data, please contact us:

  • Email: [email protected]
  • Mail: Castle Rock Bilingual Therapy, [Street Address], [City, State, ZIP Code]